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3807235 - User names displayed as 'undefined undefined' in SAP Cloud ALM when a Corporate Identity Provider is included in the authentication flow

Symptom

  • User names are displayed as "undefined undefined" in SAP Cloud ALM.
  • Email and name details are not correctly shown in the application UI.
  • A Corporate Identity Provider is included in the flow of the authentication and the Identity Authentication Service works in a proxy mode. In this example, we are addressing MS Entra ID.


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Environment

  • SAP Cloud ALM (CALM)
  • SAP Cloud Identity Services (CIS) - Identity Authentication Service (IAS)
  • A chosen corporate identity provider, in this example: MS Entra ID (formerly know as MS Azure AD)

Keywords

undefined undefined, user name not displayed, missing given_name, missing family_name, email claim missing, IAS proxy, corporate IdP, Enriched Assertion Attributes, OIDC, JWT claims, SSO, attribute mapping, Cloud ALM user attributes, UI shows undefined, identity federation, disabled, IAS, IdP, authentication, CALM, Cloud Identity Services, Identity Authentication Service, SAP Cloud ALM, claim, token, jwttoken, issue, SAML, HAR, JSON,  , KBA , BC-IAM-IDS , Identity Authentication Service , BC-IAM-OID , OIDC/OAUTH2 component in SAP Cloud Identity Services , SV-CLM-INF-UAM , User Management for SAP Cloud ALM , Problem

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