SAP Knowledge Base Article - Preview

3807433 - CRMS4: Create Service Request option missing in Utilities IC Agent identification context menu; ITIN/SRVR navigation not available

Symptom

  • In the Utilities IC Agent business role, the “Create Service Request” option is missing in the Identification search results context menu (right-click).
  • The expected navigation entries for ITIN or Service Request are not displayed.


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Environment

  • SAP S/4HANA for customer management
  • S4CRM: Utilities Industry

Product

SAP S/4HANA 2023 ; SAP S/4HANA 2025 ; SAP S/4HANA for customer management all versions

Keywords

Create Service Request missing, Identification tab, IC WebClient, S4C_UT_IC, Utilities IC Agent, business role, context menu, ITIN, SRVR, CRMC_IC_DEBT, Business Transaction Profiles, Interaction Center, service request navigation, missing option, S4CRM Utilities , KBA , CRM-S4-IU , S4CRM: Utilities Industry , Problem

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