3807462 - Error 'Please select end date and time that is later than start date and time' when linking ticket to incoming chat from Live Activity

• The error "Please select end date and time that is later than start date and time" appears when attempting to link an existing ticket to an active incoming chat session in Live Activity
• The error occurs only while the chat session is still active — before the CTI integration has sent the session's END event
• Despite the error, the ticket is linked to the chat activity successfully; the error message is therefore misleading
• Linking a ticket after the chat session has ended (after the CTI END event is received) does not reproduce the error
• An active PDI (Partner Development Infrastructure) implementation is present on the Activity business object

• SAP Cloud for Customer (C4C)
• Live Activity (CTI integration, incoming chat channel)

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