3807538 - Sales order is blocked by credit check when business partner is not assigned to the credit segment - SAP S/4HANA Cloud Public Edition

• A sales order created for an organizational area whose credit segment has no assignment for the business partner is blocked by credit management.
• The case appears in the Manage Document Credit Decisions app.
• The document is evaluated against a credit limit of 0.00, resulting in a block.
• No specific error message or error code provided.

SAP S/4HANA Cloud Public Edition

1. Maintain the business partner in the Credit Management role with assignment only to one credit segment.
2. Ensure credit checks are active for the relevant sales document type and that the credit control area is mapped to another credit segment that runs checks on segment level.
3. Create a sales order for organizational data mapped to the credit segment where the business partner has no assignment.
4. Observe that the order is sent to Manage Document Credit Decisions and is blocked by the credit check.

Credit check is configured on segment level for the sales document type; because the business partner is not assigned to the relevant segment, the system evaluates the order against a 0.00 credit limit and blocks it.

1. Maintain the business partner assignment to the relevant credit segment and set an appropriate credit limit so the credit check can complete without blocking.
2. Alternatively, adapt credit check customizing to exclude the relevant sales document types and/or organizational data from credit checks, according to the product documentation.
3. Note: It is not possible to avoid a credit check solely because the business partner lacks a credit segment assignment; a change to this behavior would require a Customer Influence request.

• refer to: Adjusting credit check settings (Help Portal)
• refer to: Note/KBA 3639249
• refer to: Note/KBA 3252880
• refer to: Note/KBA 3499027

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