Symptom
In Manage Purchase Orders – Edit – Output Preview, double-clicking the print template initially shows an error and blocks preview.:
"Preview cannot be generated. Please contact your administrator to check the output configuration."
After a short delay, the print preview appears and displays normally.
Environment
Product: SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the Manage Purchase Orders app and display a purchase order.
- Choose Print Preview.
- In the Output Preview, double-click the desired print template.
- Observe the message: "Preview cannot be generated. Please contact your administrator to check the output configuration."
- Wait a few seconds; the preview renders and displays.
Cause
A timing behavior in Output Management where the PDF form is generated asynchronously; if the preview check occurs before rendering completes, a temporary message is shown until the PDF is ready.
Resolution
- Wait a few seconds after initiating the preview to allow background PDF generation to complete.
- Once ready, the preview opens automatically; no configuration change is required.
- If the preview appears shortly afterward, the interim message can be safely ignored.
Keywords
Manage Purchase Orders, Output Preview, print template, preview cannot be generated, contact your administrator, output management, purchase order, PDF generation, timing, delay, Fiori, MM-FIO-PUR-PO, rendering, print preview, asynchronous , KBA , MM-FIO-PUR-PO-2CL , Fiori UI for Purchase Orders (Public Cloud) , Problem
SAP Knowledge Base Article - Public