3807574 - Error creating dispute case with reason code in Reprocess Bank Statement Items app ("Only combination of reason code with payment differences supported") - SAP S/4HANA Cloud Public Edition

• An error occurs when trying to create a dispute case with a reason code in the Reprocess bank statement application.
• The dispute case should be created with the reason and priority configured for the reason code.
• Error message: "Only combination of reason code with payment differences supported."

SAP S/4HANA Cloud Public Edition

1. In the Reprocess bank statement application, attempt to clear an open amount with a customer invoice using a reason code.
2. Select Create dispute case.
3. Observe the error message.

• The system behaves as designed based on the current reason code configuration. One or more reason code flags are set in a way that allows only combinations with payment differences, preventing dispute case creation in the attempted scenario.

1. Review the customizing for reason codes (Define Reason Codes / Define Difference Reasons for Payment Difference) and adjust the flags so the reason code is valid for payment difference handling in bank statement reprocessing (for example, review settings such as Write-off difference and Disputed item).
2. Ensure the process creates a payment difference scenario (residual item or partial payment). Automated dispute case creation is supported only for payment differences when the reason code flags align with this behavior.
3. Re-test in the Reprocess bank statement application: use the configured reason code and choose Create dispute case to validate that the error no longer occurs.
4. If you also require the dispute case to be created with default Reason and Priority, maintain the activity Define Default Values for Creation of Dispute at the appropriate organizational level and save. Note that these defaults apply to newly created cases; existing cases must be updated manually.

Reprocess bank statement, Bank statement reprocessing, Dispute case, Reason code, Payment difference, Residual item, Partial payment, Error message, Reason code flags, Define reason codes, Define difference reasons for payment difference, Default values for dispute, Dispute Management , KBA , FIN-FSCM-DM-2CL , Dispute Management (Public Cloud) , Problem