SAP Knowledge Base Article - Public

3807746 - Company URL Activation Method No Longer Available in SAP SuccessFactors Mobile App

Symptom

When users open the SAP SuccessFactors Mobile app for the first time, the Company URL activation option is no longer available

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Mobile
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Open the SAP SuccessFactors Mobile App.
  2. Click Get Started.
  3. Check the available activation methods.
  4. Observe that the Company URL activation method is no longer available.

Cause

The Company URL Activation option has been removed from the SAP SuccessFactors Mobile App activation flow as part of improvements to simplify the mobile activation process and support backend improvements to the mobile activation infrastructure

Resolution

The Company URL Activation option is no longer available in the iOS and Android SAP SuccessFactors Mobile apps. Users activating the Mobile App must use one of the other available activation methods. Users who previously activated the app using the Company URL method are not impacted, as this change applies only to new activation attempts. This change simplifies the mobile activation process and supports backend improvements to the mobile activation infrastructure while other available activation methods continue to work as before. 

See Also

Keywords

SuccessFactors Mobile, Company URL, URL Activation, Mobile App Activation, QR Code Activation, Mobile Activation, Company Name, Company ID , KBA , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-EC-MOB , Employee Central Mobile , How To

Product

SAP SuccessFactors HCM Suite 2605