Symptom
When users open the SAP SuccessFactors Mobile app for the first time, the Company URL activation option is no longer available
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Mobile
- SAP SuccessFactors HCM Suite
Reproducing the Issue
- Open the SAP SuccessFactors Mobile App.
- Click Get Started.
- Check the available activation methods.
- Observe that the Company URL activation method is no longer available.
Cause
The Company URL Activation option has been removed from the SAP SuccessFactors Mobile App activation flow as part of improvements to simplify the mobile activation process and support backend improvements to the mobile activation infrastructure
Resolution
The Company URL Activation option is no longer available in the iOS and Android SAP SuccessFactors Mobile apps. Users activating the Mobile App must use one of the other available activation methods. Users who previously activated the app using the Company URL method are not impacted, as this change applies only to new activation attempts. This change simplifies the mobile activation process and supports backend improvements to the mobile activation infrastructure while other available activation methods continue to work as before.
See Also
- KBA 2550363 - How to activate / authenticate / login on SuccessFactors App? [SF MOB]
- KBA 2577716 - How to add your company to the Successfactors App's authentication method? [SF MOB]
- Help Portal - Company URL Activation Method No Longer Available in Mobile Apps
Keywords
SuccessFactors Mobile, Company URL, URL Activation, Mobile App Activation, QR Code Activation, Mobile Activation, Company Name, Company ID , KBA , LOD-SF-PLT-MOB , Mobile Issues , LOD-SF-EC-MOB , Employee Central Mobile , How To
SAP Knowledge Base Article - Public