3807848 - Online content pasted into C4C email editor loses formatting

When content is copied from web pages or Word Online and pasted into the TinyMCE editor (from the ticket Timeline), the formatting is not preserved. You may notice for example:

• Grey bars/blocks appear at the end of statements after pasting.
• Numbered lists and bullet points may be preserved, but other formatting elements are inconsistently retained.
• Content structured as multiple paragraphs in Word Online appears differently in the editor (paragraph separation/layout changes).
• The overall layout and formatting of the pasted content do not match the original Word Online document.

Pasting the same content from the Word desktop application for example retains formatting as expected.

SAP Cloud for Customer

c4c email editor, tinymce, paste, copy paste, word online, formatting not preserved, formatting loss, grey bars, grey blocks, bullet points, numbered lists, paragraph spacing, layout mismatch, service ticket email, timeline email , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Known Error