3807965 - Message "Item &1: no email recipient has been maintained (Message ID: APOC_OR_MESSAGES138)" when sending email output

You encounter the message "Item &1: no email recipient has been maintained (Message ID: APOC_OR_MESSAGES138)" when attempting to send email output for a transaction document. The "To" field of the output item is empty in the output item details.

SAP S/4HANA Cloud Public Edition

The system searches for the recipient email address in the following order of priority but is unable to locate one:

• First priority: A specific email address defined directly in the determination step "Email Recipient" of the "Output Parameter Determination" app.
• Second priority: If no default email is maintained in the "Output Parameter Determination" app, the system reads the email address from the relevant business partner master data.

1.1 Fix in Output Parameter Determination

1. Open the "Output Parameter Determination" app and navigate to the determination step "Email Recipient" for the relevant document type.
2. Enter a recipient email address directly in the determination step table.

Note: This setting takes the highest priority and overrides any email address maintained in the business partner master data.

1.2 Fix in Business Partner Master Data

If no default email is maintained in the "Output Parameter Determination" app, the email address must be maintained in the appropriate business partner master record. The location depends on the recipient type: 

1.2.1 Recipient is a Customer (for example, in a Billing Document)

1. Open the "Maintain Business Partner" app.
2. Search for the business partner.
3. Go to the "Address" tab.
4. Enter or verify an email address in the "E-Mail" field.

1.2.2 Recipient is a Contact Person (for example, in a Billing Document)

1. Open the "Maintain Business Partner" app.
2. Search for the business partner.
3. Click the "Relationships" button.
4. Locate the relevant contact person and verify that the Valid To date is set to 12/31/9999.
5. Click the "Change" button.
6. Under "Address Data", click "Assign Company Address".
7. Enter the email address in the "E-Mail" field.

Note: If the contact person's Valid To date has expired, the system will not read the email address from that record, even if an email address is maintained there.

1.2.3 Recipient is a Supplier (for example, in a Payment Advice Document)

For payment advice output processed through the "Manage Automatic Payments" app, the recipient email address is stored differently from customer outputs:

1. Open the "Maintain Business Partner" app.
2. Search for the business partner and select the role "Supplier (Financial Accounting)".
3. Click "Company Code" on the ribbon.
4. Open the "Vendor: Correspondence" tab.
5. Enter the recipient email address in the "Clrk's Internet add" field (Internet address of partner company clerk).

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