SAP Knowledge Base Article - Public

3808029 - Library view is not visible in SAP Sales and Service Cloud V2 system

Symptom

Library view is not visible in the navigation menu.

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

Cause

The required App was not enabled in the business role.

Resolution

  1. Go to System settings -> All settings.
  2. Navigate to Roles view.
  3. Open the role of the affected user.
  4. Under the App list section, search for “library”.
  5. Enable the app "Organize and manage files and folders in library".
  6. Click on Save.

Keywords

library view, navigation menu, work center, main menu, role, app list, organize and manage files and folders in library, permissions, visibility, roles view, system settings, library app, menu not visible, access, enable app , KBA , CEC-CRM-LIB , Library for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions