3808132 - Candidate Redirected to Password Reset Error After Accepting DPCS for Job Referral - Recruiting

When a candidate is referred to a Job Requisition and completes the password reset flow through the Reset/Create New Password email, the process initially works as expected.

The candidate is able to:

1. Open the password reset link.
2. Successfully create or reset the password.
3. Accept the Data Privacy Consent Statement (DPCS).

However, immediately after accepting the DPCS, instead of being redirected to the intended Job Requisition, the candidate is redirected to an error page.

The following error message is displayed:

"This password has already been reset, or a newer password reset link has been sent to you. Please check your email for a more recent password reset link or request another password reset here."

The issue is observed when the standard token [[RECRUITING_ERP_JOBREFERRAL_URL]] is used in the referral email.

This behavior is observed in instances where RMK is not enabled.

• SAP SuccessFactors Recruiting
• SAP SuccessFactors Recruiting Marketing

1. Refer a candidate to a job requisition.
2. Candidate receives the Reset/Create New Password email.
3. Candidate opens the password reset link.
4. Candidate successfully sets a new password.
5. Candidate accepts the data privacy consent statement (DPCS).
6. Instead of being redirected to the referred job requisition, the page redirects to an error page.
7. The error shown is: “This password has already been reset, or a newer password reset link has been sent to you. Please check your email for a more recent password reset link or request another password reset here.”

The issue occurs when RMK is partially configured in the instance.

Ensure that the RMK configuration is in a consistent state by performing one of the following:

• Fully disable RMK if RMK is not being used in the instance or
• Fully configure RMK if RMK functionality is required.

After the RMK configuration has been corrected, retest the Job Referral flow using the [[RECRUITING_ERP_JOBREFERRAL_URL]] token and verify that the candidate is redirected to the intended Job Requisition after accepting the DPCS.

• 3289120 - External Career Site: "This password has already been reset, or a newer password reset link has been sent to you" - Recruiting Management - SAP for Me
• 3437985 - Employee Referral Program - Candidate cannot open the Job Referral URL "This password has already been reset" - Recruiting Management - SAP for Me

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