3808157 - No validation on Lead email field format

Validation Rules can't add Lead Object – Email field Format

• SAP Sales Cloud Version 2

1. Navigate to Sales → Leads.
2. Create a new lead with prospect account or edit an existing lead.
3. Enter an invalid email address in the email field.
4. Save the lead.

Standard behavior: Email validation is performed only when creating a lead with an existing account; the email is checked against source account data.

• When creating a lead as a prospect, the account data is not persisted at creation time and the email can be modified afterward; no format validation is enforced on the standard lead email field.
• There is no available standard rule or validation that can be configured to restrict this scenario.
• The custom validation targeted parties/address/email, which is not the same field as the email shown in the lead UI (Account Data section).
• The Matches (regex) operator exists in the framework but is not universally available for all standard fields.

1. Acknowledge current standard behavior: the standard lead email field does not enforce format validation except when the lead is created with an existing account, where checks rely on source account data.
2. Note that there is currently no supported configuration or validation rule to enforce email format on the standard lead email field.
3. If feasible, consider using a custom email field, ensuring alignment with the data Field Format Email.
4. If validation on the standard lead email field is required, submit an enhancement request via Customer Influence: Customer Influence portal for SAP Sales and Service Cloud Version 2.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions