3808196 - Scheduled Billing Method not automatically updated in Service Contract Items

Item categories with business object BUS2000137 – Service Contract Item contain the field Scheduled Billing Method in the Sales view. or the standard configuration, this field is automatically populated with the value Y – Billing request line. However, in some systems, the field may remain blank or may not be updated as expected.

Item Category → Sales view → Scheduled Billing Method → Y – Billing request line

The exact root cause may depend on the system configuration. One possible cause is a custom transport or configuration change that has overwritten or removed the standard setting for the relevant item category.

Wrong customizing shows the following 

The expected configuration can be displayed as follows:

This field is essential for the correct calculation of the Total/Net values in service contracts. If the Scheduled Billing Method is not correctly maintained, the Total/Net values may therefore be calculated incorrectly.

For further information, refer to KBA 3499988 – Gross/Net Value not correct on service document header/item.

SAP S/4HANA

KBA , CRM-S4-SRV-CTR , S4CRM: Service Contract , Problem