SAP Knowledge Base Article - Preview

3808380 - Email provider disabled after SMTP authentication failures

Symptom

  • Email delivery fails with the error message: "The SMTP server has unexpectedly disconnected: Authentication failed."

  • Emails cannot be sent through the affected email provider.


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Environment

  • SAP Customer Data Cloud

  • Email Providers

Product

SAP Customer Data Cloud all versions

Keywords

gigya, mail server connectivity, outgoing mail, credential validation, mail service configuration, email transport, server-side authentication, mail sending configuration, provider status, delivery troubleshooting , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

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