Symptom
End Users are receiving E-Mail Notifications in regards Synchronization issues with the Server Side Integration but you want to disable this.
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Environment
SAP Cloud for Customer
Reproducing the Issue
Users receive an automated email stating the Server-Side integration is not correctly synchronized, repeated connection attempts failed, and synchronization was suspended.
Cause
The below settings are enabled in Tenant Settings within the Groupware Settings in the Server Side Integration.
Resolution
1. Go to E-Mail Integration
2. Go to Groupware Settings
3. Access the Tenant Settings
4. Disable the below settings and End User will not receive Notifications
- Mail server authentication failure
- Throttling errors
- Other errors
Keywords
server-side integration, SSI, automated emails, notification settings, tenant settings, email integration, outlook add-in, suspended synchronization, synchronization failed, c4c notifications, disable notifications, server-side, resume synchronization, dashboard error, end-user emails , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem
Product
Attachments
| Notification Settings - Tenant Settings.png |
| Notification Settings - Tenant Settings.png |
SAP Knowledge Base Article - Public