SAP Knowledge Base Article - Public

3808507 - How to stop automated emails about Server-Side Integration synchronization failures by disabling tenant notification settings

Symptom

End Users are receiving E-Mail Notifications in regards Synchronization issues with the Server Side Integration but you want to disable this.

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Environment

SAP Cloud for Customer

Reproducing the Issue

Users receive an automated email stating the Server-Side integration is not correctly synchronized, repeated connection attempts failed, and synchronization was suspended.

Cause

The below settings are enabled in Tenant Settings within the Groupware Settings in the Server Side Integration.

Resolution

1. Go to E-Mail Integration
2. Go to Groupware Settings
3. Access the Tenant Settings
4. Disable the below settings and End User will not receive Notifications

  • Mail server authentication failure
  • Throttling errors
  • Other errors

Keywords

server-side integration, SSI, automated emails, notification settings, tenant settings, email integration, outlook add-in, suspended synchronization, synchronization failed, c4c notifications, disable notifications, server-side, resume synchronization, dashboard error, end-user emails , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications all versions

Attachments

Notification Settings - Tenant Settings.png
Notification Settings - Tenant Settings.png