SAP Knowledge Base Article - Preview

3808510 - EL37: information about previous invoice lost after billing order cancellation; replacement remark not printed

Symptom

  • The link to the previous invoice is lost when after a full reversal the recreated billing order is canceled and a new one is created later.
  • As a result, the print remark "This invoice replaces invoice XY" cannot be printed on the subsequent invoice.
  • No error message is displayed.


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Environment

  • SAP IS-U/CCS - Industry Solution for Utilities / Customer Care & Service.
  • SAP for Utilities as Part of SAP ERP, release IS-UT 600 and higher.
  • SAP S/4HANA, release IS-UT 801 and higher.

Product

SAP ERP all versions ; SAP S/4HANA all versions

Keywords

billing order reversal, predecessor document link, predecessor reference lost, replacement remark not printed, invoice correction, device change, IS-U billing, cancellation, deletion, re-create billing order, print form remark, successor invoice, EA13, EA14, EA15, invoice reversal , KBA , IS-U-BI , Contract Billing , IS-U-IN , Invoicing , IS-U-DM-MR , Meter Readings , Problem

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