3809090 - External IDs for Integration Not Created via Data Import Job — Duplicate Type and Communication System ID Combination

Symptom

• External IDs for Integration are missing on the Account after a successful Data Import Job.
• The import completes without errors, but no new entries appear under Additional Identifiers → External IDs for Integration.
• Occurs when attempting to add multiple External IDs for the same Type and Communication System ID on the same Account via import.

Environment

• SAP Sales Cloud Version 2
• SAP Service Cloud Version 2
• SAP Sales Cloud And SAP Service Cloud Version 2
• SAP Enterprise Service Management

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

External ID, External IDs for Integration, Data Import Export, Data Impex, Account, Additional Identifiers, duplicate, not created, import, Communication System ID, type combination , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.