SAP Knowledge Base Article - Public

3809111 - Blank screen is displayed when creating a Case manually

Symptom

When you try to create a new Case manually, the screen becomes blank and no error message is displayed.

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Log on to the system.
  2. Navigate to Cases.
  3. Click + to create a new Case.
  4. The screen becomes blank and the Case creation screen is not displayed.

Cause

The required Case Type has not been maintained in Case Type Settings.

Resolution

  1. Log on to the system.
  2. Navigate to System Settings.
  3. Open Case Type Settings.
  4. Create a Case Type using the available sample.
  5. Save the configuration.
  6. Navigate back to Cases and try to create a new Case manually.

The Case creation screen should now be displayed correctly.

Keywords

Case creation, Manual Case creation, Blank screen, Cases, Case Type, Case Type Settings , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0