Symptom
- It is not possible to trigger the Work Credit Tax form for only a certain group.
- For example, it is not possible to trigger the form for only onboardees and not crossboardees
Environment
SAP SuccessFactors
Reproducing the Issue
- Access the Onboarding dashboard as the internal hire
- Open the compliance step.
- Observe that the WOTC-8850 form is available to the internal transfer user even though crossboardees do not need to complete this form
Cause
- It is not possible to target the WOTC-8850 form to only certain groups.
- When enabled in Compliance Settings, it is expected to appear for all users who go through Onboarding with the compliance step for the USA.
Resolution
- Keep the WOTC-8850 form enabled in Compliance Settings if required for the country.
- For internal transfers (crossboarding) who should not complete it again, instruct users to use the option on the WOTC-8850 form indicating they have already completed the form.
- If you do not want any users to see the form, disable the WOTC-8850 form in Compliance Settings (note: this stops it for all users, including external new hires).
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Enhancement requests can be submitted following KBA 2090228.
See Also
KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
Keywords
WOTC, 8850, crossboarding, internal transfer, onboarding documents, compliance forms, country compliance forms, form visibility, eligibility, group-specific, toggle, opt out, already completed, compliance settings, WOTC-8850 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public