SAP Knowledge Base Article - Public

3809273 - Password reset does not work in SAP analytics cloud when using a custom identity provider.

Symptom

Password reset is not working for users accessing an SAP Analytics Cloud tenant configured with a custom Identity Provider (IdP) instead of the default SAP Identity Provider.

Environment

SAP Analytics Cloud.

Cause

  • When a tenant is configured to use a custom IdP, password management, including password resets, is handled by the custom IdP.
  • SAP does not manage users' passwords or control the password reset process in this configuration.

Resolution

  • Contact the administrator or provider of the custom Identity Provider for assistance with resetting the password.
  • The IdP administrator can help with password management and password reset procedures according to the IdP's configuration and policies.
 

Keywords

SAC, Idp, Configuration. , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0