3809335 - Increase character limit for Primary Notes in phone call interactions – SAP Service Cloud Version 2

Symptom

You would like to understand if it is possible to increase the number of characters supported in the Primary Notes section of a phone call interaction.

Environment

SAP Sales and Service Cloud Version 2
SAP Enterprise Service Management
SAP Service Cloud Version 2, Utilities Add-On

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

primary notes, phone call, interaction log, character limit, text limit, increase characters, not configurable, oob field, long text, notes, hypernotes, workaround, service cloud v2, agent desktop, maximum length, V2, Version 2, , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To

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