SAP Knowledge Base Article - Public

3809348 - No event-based revenue recognition for standard return scenario, SAP S/4HANA Cloud Public Edition

Symptom

No event based revenue recognition triggered for standard return scenario.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create a sales order in the sales order app.
  2. Create an outbound delivery with order reference and post goods issue.
  3. Create a billing document (invoice) for the delivery.
  4. Create a standard return order with reference to the invoice.
  5. Post goods receipt for the inbound delivery created from the return.
  6. Create a credit memo for the return.
  7. Observe that no event-based revenue recognition posting is created for the return delivery, while a posting is created for the credit memo.

Cause

Event-Based Revenue Recognition (EBRR) does not support standard return orders; only lean return orders are supported.

Resolution

This is current standard behavior.

Keywords

event-based revenue recognition, EBRR, standard return, lean return, return delivery, credit memo, real-time processing, period-end close, sales orders, FI document, revenue recognition key, inbound delivery, outbound delivery, billing document, job scheduling , KBA , CO-PC-OBJ-EBR-2CL , Event-Based Revenue Recognition (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions