3809372 - Error "PSP not determined or not active. PSP: null" when assigning payment card - SAP S/4HANA Cloud Public Edition

When trying to assign a payment card to Business Partner raises the error: "Payment Service Provider not determined or not active. PSP: null" while assignment in sales order continues to work as expected.

SAP S/4HANA Cloud Public Edition

1. Open app Manage Business Partner.
2. Create a payment card for the Business Partner.
3. Observe the error: "Payment Service Provider not determined or not active. PSP: null".

The PSP determination has a routing rule that filters by a specific company code. During Business Partner card registration, this company code is not provided, so no PSP is determined. In the Sales Order process, the company code is derived automatically, so the PSP is determined there.

If only one PSP and one routing rule exist, remove the company code parameter from the PSP determination routing rule so the rule matches in Business Partner card registration as well.

If you prefer to keep the routing rule as is, provide the company code that matches the routing rule when registering the card in the Business Partner app.

Refer to: Setting Up the Payment Service Provider Determination | Help Portal

Refer to: Activating PSPs | Help Portal

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