3809693 - Process Communication Error - "Account Determination is Missing for Customer. Define the Account for Chart of Accounts Tab Exchange Rate Differences' Field 'Gains From Exchange Rate F. Enter a General Led" Occurs in Customer Invoice

A customer invoice is released. however, the document does not appear in the Customer Account Monitor, and no corresponding accounting posting is created. A Process Communication Error is observed in the document flow.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to Invoice Documents view.
3. Search for the Invoice XYZ. (XYZ represents the Customer Invoice ID)
4. Verify that the Customer Invoice status is Released.
5. Open the Customer Invoice and click "View All". 
6. Navigate to Document Flow tab.
7. Observe the Process Communication Error icon and click the icon to view the error message:
   "Customer Invoice XYZ cannot create a Business Transaction (For Accounting)." 

To check the Process Communication Error:

1. Go to Application and user Management Work center.
2. Go to Process Communication Errors View.
3. Filter for Open Errors with Cases.
4. In the Advanced Filter, enter the invoice ID XYZ in the Sending Document ID field.
5. Click on Go
6. Observe the following error message :
   "Account determination is missing for customer. Define the account for chart of accounts tab Exchange Rate Differences' field 'Gains from Exchange Rate F. Enter a general led"

Released invoice did not get posted to account since the account determination is missing for Gain from Exchange Rate Fluctuation of the invoice.

1. Go to the Business Configuration work center.
2. Navigate to the Implementation Projects view.
3. Open the Activity List.
4. Select Charts of Accounts, Financial Reporting Structures, Account Determination.
5. In Account Determination, choose Accounts Receivable.
6. Select the relevant Account Determination Profile.
7. Open the Exchange Rate Differences tab.
8. Maintain the G/L account for Gain from Exchange Rate Fluctuation.

To post the affected document:

1. Go to the General Ledger work center.
2. Navigate to the Source Documents subview in the Closing Cockpit view.
3. Search and select the Invoice XYZ.
4. Click Actions and select Post Business Transaction.

KBA 3653616 - Customer Invoice Not Posted, Account Determination Missing for Differences from Exchange Rate Fluctuation 

Process Communication Error, PCE, customer invoice, account determination missing, Exchange Rate Differences, Gain from Exchange Rate Fluctuation, Accounts Receivable, Business Configuration, chart of accounts, CARO, G/L account, posting failure, document flow, Closing Cockpit, Source Documents , KBA , SRD-FIN-GL , General Ledger , How To