SAP Knowledge Base Article - Preview

3809745 - CMS fails to start after rollback of an upgrade

Symptom

  • CMS does not start after a system rollback.
  • error_CMS6400.log
    33007    SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BI4CMS". Reason: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Login failed for user 'Account\Administrator'.
    35101    The root server reported an error Initialization Failure. (Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BI4CMS".
     Reason: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Login failed for user 'Account\Administrator'.SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BI4CMS".
     Reason: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Login failed for user 'Account\Administrator'. CDatabase::Open failure. ).


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Environment

  • SAP BusinessObjects BI Platform 4.3 
  • SAP BusinessObjects BI Platform 2025
  • CMS system database on Microsoft SQL Server

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

cms won’t start, login failed, sql server, windows authentication, local account, sia service account, cms database, 33007, 35101, fwm 23002, fwm 00008, cms.exe exits, rollback, odbc, bi 4.3 sp02 , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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