3809937 - How to Activate the New Email and Notes Editor with AI Capabilities in Service Cloud V2

• The New Email and Notes Editor with AI Capabilities is not visible or enabled when composing emails or notes in SAP Service Cloud Version 2 or SAP Sales Cloud Version 2.
• The AI button, Draft Recommendation option, and enhanced rich text formatting tools are missing from the email/notes toolbar.
• Administrators want to enable AI-powered text refinement, machine translation, and advanced email composition tools (image/file insertion, tables, hyperlinks, templates, signatures) in the email and notes editor.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0
• Feature Activation Hub

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