3809992 - First time access to a newly provisioned SAP Analytics Cloud system

• A new SAP Analytics Cloud tenant has been provisioned but the initial access has not been performed yet
• It is not clear how to log on to SAP Analytics Cloud for the first time as the system owner
• The welcome email was received but it is not clear what steps to follow to activate the account
• The activation link in the welcome email has expired before the first logon was completed
• The welcome email was not received by the system owner after tenant provisioning

SAP Analytics Cloud 2026.15.6

When a new SAP Analytics Cloud tenant is provisioned, SAP sends a welcome email to the IT Contact Person registered in SAP for Me. This person becomes the initial system owner and must activate their account before logging on for the first time. The activation link included in the welcome email is valid for 7 days.

Step 1: Locate the welcome email

1. Check the inbox of the email address registered as the IT Contact Person in SAP for Me.
2. Look for an email with the subject "Welcome to SAP Analytics Cloud" from sender no-reply@sapanalytics.cloud.
3. If the email is not in the inbox, check the spam or junk folder.

Step 2: Activate your account

1. Open the welcome email and click Activate Account.
2. Set a password when prompted.
3. You will be redirected to your SAP Analytics Cloud tenant and logged on as system owner.

Step 3: If the activation link has expired (7-day limit)

The activation link is valid for 7 days. If you attempt to use an expired link, the logon page will be displayed without completing the activation. To recover access:

1. Navigate directly to your SAP Analytics Cloud tenant URL in a browser.
   • The tenant URL follows the format: https://<tenant-name>.<region>.sapanalytics.cloud
   • The URL is included in the welcome email.
2. On the logon page, click Forgot Password?
3. Enter the email address of the system owner and follow the instructions to set a new password.
4. Log on with the new password.

Step 4: If the welcome email was never received or is no longer available

If the welcome email cannot be found and the activation link cannot be recovered, the email must be resent by SAP Support:

1. Open a support incident on component LOD-ANA-AUT.
2. Provide the following information:
   • SAP Analytics Cloud tenant URL
   • Email address of the IT Contact Person / system owner

• Activate Your Account | SAP Help Portal
• Manage the Welcome Email Notification | SAP Help Portal
• 2399123 - How to reset your password in SAP Analytics Cloud (SAC) 
• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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