Symptom
- Users want Joule to respond only with information sourced from their SAP environment, without using the AI model’s general knowledge.
- For general knowledge questions (for example, “What is the capital of France?”), Joule should not provide an answer and should indicate it relies solely on enterprise data.
- Tenant administrators do not see the “Use AI Model Knowledge” toggle in Joule Admin Center by default.
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Environment
Joule
Product
Joule all versions
Keywords
Joule Admin Center, Use AI Model Knowledge, Business-only mode, Web Search, Tenant-wide setting, Visibility, SAP Operations, EAC, Agentic Thinking, Standard conversation mode, Generic response, joule, generic answer, out of scope, restrict the search, toggle, AI model , KBA , CA-JOULE-TA , Tenant Administration , CA-JOULE-PRV , Provisioning , Problem
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