3810151 - External User Creation Fails Due to Duplicate Onboarding Initiated Events when initiated from RCM - Onboarding

• Two Onboarding Initiated events are published for the same candidate and application ID within a brief timeframe.
• During the processing of the second event, external user creation fails because the username (email address) was already registered during the first event.
• The onboarding process may encounter an error due to the duplicate external user creation attempt. 

SAP SuccessFactors Onboarding

This behavior is currently tracked as a known product defect.

• Product Engineering is investigating a solution.
• Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

• Cancel unintended duplicate onboarding process via Manage Data > Process Trigger by setting Initiation Status to Cancelled. 
• Reinitiate Onboarding for the candidate.

Onboarding Initiated Event, Duplicate Events, Duplicate Onboarding Events, External User Creation, External User Creation Failure, Duplicate User, Duplicate Username, Email as Username, Same Email Address, ApplicationId, Candidate, Event Processing, Event Duplication, Onboarding Initiation, External User, User Creation Error, Onboarding, Identity Authentication Service, IAS, Event-Driven Onboarding, Duplicate Event Processing, User Provisioning, Onboarding Integration, RCM-107684  , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem