SAP Knowledge Base Article - Preview

3810325 - ALM to COMM Sync Fails and Accounts Missing After Environment Refresh/Restore - SAP Agent Lifecycle Management

Symptom

After an environment refresh, ALM synchronization to the Commissions module fails.

One or more of the following symptoms may occur:

  • Accounts are missing from the target environment after it was refreshed or cloned from another environment.
  • PMPro synchronization to the Commissions module fails.
  • The API user used for synchronization cannot authenticate.
  • Administrators are unable to reset the API user's password.
  • The following error is displayed when synchronization is attempted:
    "An unexpected problem occurred while processing your request. See the application log for details."
  • The application log contains an authentication-related error: "Could not login to service."
  • The issue begins after an environment refresh.


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    Environment

    • SAP Sales Performance Management
    • Agent Lifecycle Management

    Product

    SAP Agent Lifecycle Management all versions

    Keywords

    PMPro, PmCommSync, Commissions, Agent Lifecycle Management, ALM, synchronization failure, authentication failed, could not login to service, API user, password reset, missing accounts, environment refresh, sync target, Sync DB, application log , KBA , CEC-SAL-PPO , Agent Lifecycle Management , Problem

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