3810380 - Open balances in GR/IR and SR/IR clearing accounts cannot be cleared - SAP S/4HANA Cloud Public Edition

• An open balance is showing in GR/IR and SR/IR clearing accounts.
• Unable to clear these balances as the accounts are set to post automatically only.

• SAP S/4HANA Cloud Public Edition
• Logistics Invoice Verification (Public Cloud)

1. Open the app “Purchase order – GRIR and SRIR line items”.
2. Post a goods or service receipt so that the GR/IR clearing account is credited.
3. Post the supplier invoice after a change in account determination so that the SR/IR clearing account is debited.
4. Observe that open balances remain on both GR/IR and SR/IR clearing accounts and cannot be cleared manually.

• The clearing-account determination was changed between receipt and invoice postings, so the receipt and the invoice hit different clearing accounts.
• Clearing happens only within the same account; therefore, each account retains an open balance.
• These clearing accounts are configured as post automatically only, preventing manual journal clearing.

1. Before corrections, ensure the supplier invoice has not been paid, any electronic invoicing can be validly cancelled per local regulations, and any withholding taxes are handled via the applicable tax process.
2. Reverse the supplier invoice to remove the balance from the second clearing account.
3. Revoke approval of the related service confirmation (if applicable) so the receipt is auto-reversed; do not reverse the receipt separately.
4. Adjust account determination so both receipt and invoice postings use the same clearing account. Confirm no other open items will be affected before saving.
5. Re-approve the service confirmation (to recreate the receipt) and re-post the supplier invoice.
6. Allow the standard clearing process to cancel the amounts within the same account or run/schedule the clearing accordingly.
7. Prevent recurrence by changing clearing-account settings only when no open items exist and by running periodic GR/IR reconciliation.

• refer to: Clear GR/IR Clearing Account
• refer to: Analyze GR/IR Clearing Accounts and Display Acquisition Tax
• refer to: Reconcile GR/IR Accounts
• refer to: Schedule General Ledger Jobs
• refer to: Manage G/L Account Master Data

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