SAP Knowledge Base Article - Preview

3810460 - Candidates cannot reply to automated emails sent by the system - SmartRecruiters

Symptom

Candidates are unable to respond to automated emails sent by SmartRecruiters when their application status is updated or workflow-related communications are triggered.When candidates attempt to reply to these system-generated emails, an error occurs, preventing the response from being successfully delivered and processed.
 

Notes:

  • Some of the links below will redirect you to the SmartRecruiters Help Center, which is hosted and maintained by SmartRecruiters. The content, security, and privacy practices of that portal are governed by SmartRecruiters' terms and policies.
  • To access content on the SmartRecruiters Help Center, you must be authenticated and logged in with a valid SmartRecruiters user account. For more information how to access SmartRecruiters Help Center, refer to 3718125.


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Environment

Smartrecruiters for SAP Successfactors

Product

SmartRecruiters for SAP SuccessFactors all versions

Keywords

email, delivery, reply, applicant, portal, message, candidate, document, communication, notification, portal, automated, automatic , KBA , MNA-SR-EML , Notification & Emails , Problem

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