3810539 - Joule Does Not Return Results for New Hire Onboarding Task Queries - Onboarding

When using Joule in SAP SuccessFactors, prompts requesting a list or overview of pending onboarding tasks across new hires do not return the expected results. Joule does not display pending onboarding tasks for active new hires in response to those prompts.

Common variations of this behavior:

• Prompts such as "Show me my new recruit onboarding tasks" or "Show onboarding tasks that need my attention" return no results.
• Other Joule use cases (Platform, Employee Central navigation) continue to function as expected.
• The Joule Navigation Service configuration in SAP Build Work Zone appears correctly set up.

SAP SuccessFactors Onboarding

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