SAP Knowledge Base Article - Preview

3810625 - IAS admin console - error pop-up "Access denied" or "Internal error"

Symptom

  • While accessing the SAP Cloud Identity Services (IAS) administration console, either one of the following error message pop-up can be seen:
    • Access denied. Check if principal propagation is enabled on your subaccount.
    • Internal error; contact system administrator

  • Issue is happening on tenants running on USA (Sterling, VA / N. Virginia) region.


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

IAS, Identity Authentication, admin console, login failure, access denied, principal propagation, internal error, cannot login, sign-in error, administrator access, tenant management, authentication, console access, error message, admin login, pop-up , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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