SAP Knowledge Base Article - Preview

3810829 - Service call end time defaults to start time + 15 minutes when duration not provided via S/4 integration

Symptom

  • When a PM order or service order is replicated from S/4 via the standard interface and the payload does not include an end time for the service call, the service call end time is automatically set to start time + 15 minutes.
  • No error messages are displayed.


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Environment

  • Product: SAP S/4HANA Cloud Public Edition
  • S4CRM: Service Integration with SAP Field Service and Asset Management

Product

SAP Field Service and Asset Management all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

FSA, FSM, service call, endDateTime, earliestStartDateTime, durationInMinutes, default duration, 15 minutes, S/4 integration, CPI, Service API, PM order, service order, auto-calculated end time , KBA , CRM-S4-INT-FSM , S4CRM: Service Integration with Field Service Mgmt , Problem

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