SAP Knowledge Base Article - Preview

3811138 - Error in logs: "Invalid name on card; 10-110-2104; Card Holder Name Format incorrect, expected Firstname Lastname, separated by space"

Symptom

When I confirm my booking by clicking Reserve Flight and Continue I receive the error:

We're Sorry...
We encountered an issue that prevented us from completing your request.
We have encountered an internal error and are unable to complete your request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.


User-added image


The following error is captured in Kibana logs:
 

<Error><Code>502</Code><Message>Invalid name on card; 10-110-2104; Card Holder Name Format incorrect, expected Firstname Lastname, separated by space; 11/01/2019-16:12</Message></Error>


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User receives a generic error message when trying to book low cost flights via Travelfusion after submitting payment details. , KBA , CON-CA-ADM , Administration , Problem

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