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3811194 - Why did I have no reservation at my hotel when I received confirmation from Concur Travel?

Symptom

I arrived at my hotel with the confirmation I received from Concur Travel. Upon checking in, the hotel advised this is not their confirmation number and that I have no room confirmed.


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

End user arrived at hotel with confirmation made in Concur, but hotel advised they have no reservation. , KBA , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , Problem

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