SAP Knowledge Base Article - Preview

3811236 - Why am I getting a Network Error when logging into the mobile app?

Symptom

Admin called in and asking assistance on a user that has an error on accessing Mobile App.

Admin advised that the user got a "Network Error" message that prevented her from loggin into Concur's Mobile App. She deleted the App, reinstalled it and got the same message.

Advised admin that we will go ahead and create a case and will forward the case to Mobile Support for further assistance.


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Environment

Expense > Login, Authentication

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Travel all versions

Keywords

When logging in, sometimes users will see a Network Error message and the login will fail. , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , Problem

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