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SAP Knowledge Base Article - PreviewSymptom
I changed my ticketed air reservation online, but my Travel Agency (TMC) said it was never sent to their queue to process.
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
An exchange (post-ticket air change) was completed by the traveler but the PNR record was not queued to the expected agency queue to process , KBA , CON-CA-ADM , Administration , Problem
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