SAP Knowledge Base Article - Preview

3811444 - Why does the Benefits/Services link show incorrect branded fare information?

Symptom

Under the "Shop By Fares" tab, user's click on the "Benefits/Services" link for a branded fare. The fare information shown in the pop-up box is not consistent with the fare rule displayed in the GDS or what is showing on the vendor's website.

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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

User's click on the "Benefits/Services" link and sees what it appears to be incorrect fare information for an airline's branded fare. The information is retrieved from the GDS. If the GDS shows different information, a case needs to be opened. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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