SAP Knowledge Base Article - Preview

3811521 - Error in logs: "Date of birth missing; 7-1710; DateOfBirth" when booking Air Asia

Symptom

User tried to book a flight with Air Asia and after clicking the next button in the Travelfusion Traveler Information page, the following error appeared:

User-added image

In Kibana logs the following error in captured:

<Error><Code>502</Code><Message>Date of birth missing; 7-1710; DateOfBirth


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User is trying to book a flight with Air Asia and encountered an error. , KBA , CON-CA-ADM-USR , User Administration , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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