3811523 - Error: "Sorry, we are unable to Return Search Results, which may be due to your company's travel policy ..."

Symptom

User is attempting to book flights using origin ATL and destination ZSV. SAP Concur Travel returns zero results, along with the following error message:

"Sorry, we are unable to return search results, which may be due to: your company's travel policy, the way your company has configured SAP Concur Travel, or no available options for the dates/times searched"

Environment

Travel > Travel Policy - Rules

Product

Concur Travel all versions

Keywords

Users are receiving an error message in SAP Concur Travel when searching for flights. , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , CON-SRV-TRV-ADM-LAN , View Airlines , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem

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