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3811743 - Why do I receive an error "INVALID HERTZ MEMBER NUMBER /ID-" ?

Symptom

A traveler received the error message “INVALID HERTZ MEMBER NUMBER /ID-” after clicking Reserve.

User-added image

Please note: Travelers may receive a generic error message, however, by extracting the service logs from their session it will show the same or similar error message from the vendor in the car sell response log: "[TRAVELER NAME] HERTZ MEMBER NUMBER NOT FOUND"


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

A user received an error when attempting to reserve a Hertz rental. , KBA , CON-CA-TLS-IEM-IMP , Import Credit Cards , CON-CA , Cross Applications , Problem

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