SAP Knowledge Base Article - Preview

3811842 - Why telephone number is getting truncated in user’s profile?

Symptom

Is there a way to see if our HR feed from ADP is updating telephone numbers incorrectly? Rather than 202-123-4567, we are seeing the numbers getting truncated in concur profiles to 202-123-45. Which creates an error when time to book travel and stops the booking process (i.e. doesn't allow Amtrak to be used). Is there a way to figure out if it's out HR feed from ADP or something else that's causing this?


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Environment

Expense > Jobs Import

Product

Concur Expense all versions

Keywords

Why telephone number keeps getting truncated in the user’s profile after employee import job runs? , KBA , CON-CA-ADM , Administration , Problem

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