SAP Knowledge Base Article - Preview

3811867 - Error: "We were unable to book your hotel due to the following error from the reservation system. This data may help you (or client support) diagnose the problem." when booking Booking.com hotel

Symptom

I got the following error message hwen I was booking a Booking.com hotel:
We`re Sorry...
We encountered an issue that prevented us from completing your request.
We were unable to book your hotel due to the following error from the reservation system. This data may help you (or client support) diagnose the problem.
ID: HSReservationError

User-added image


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

When booking a Booking.com hotel and user`s salutation is DR, he receives the error. , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem

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