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SAP Knowledge Base Article - PreviewSymptom
The Air booking is in status: Cancellation Confirmed. Traveler has not cancelled the booking, neither received any cancellation notification to this trip. There is no change/cancel visible in SAP Concur for this trip. Trip was successfully booked and it was sent to Travel Agency for ticketing.
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Environment
GDS > Shop and Book
Product
Concur Travel all versions
Keywords
Air booking was cancelled automatically without the knowledge of passenger. Why it happened? Why status shows Cancellation Confirmed if there is no cancellation in trip history visible? , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem
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