3812374 - Employee Import Error: An Unexpected Error occurred attempting to save Travel information for the employee with EmployeeId= [XXXX]. The following details should be communicated to Concur Client Support. Details: RESULT: Failed User ID: XXXX Action: Update

Symptom

Why am I receiving the error: An Unexpected Error occurred attempting to save Travel information for the employee with EmployeeId= [XXXX]. The following details should be communicated to Concur Client Support. Details: RESULT: Failed User ID: XXXX Action: Updated Message:Update user failed. GLS LoginId availability check - Login Id is not available.username@company.com

Environment

Expense > Jobs Import

Product

Concur Expense all versions

Keywords

An Unexpected Error occurred attempting to save Travel information for the employee with EmployeeId= [XXXX]. The following details should be communicated to Concur Client Support. Details: RESULT: Failed User ID: XXXX Action: Updated Message:Update user failed. GLS LoginId availability check - Login Id is not available.username@company.com , KBA , CON-CA-TLS-IEM-JOB , Scheduled Jobs , CON-CA-TLS-IEM , Import / Extract Monitor , Problem

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