SAP Knowledge Base Article - Preview

3812457 - Why is user not able to return Amex DC rates in hotel search? Error "Incorrect OpenHotelHubSessionCreate response" and "Login Unsuccessful"

Symptom

Users question why they are unable to see Amex Direct Connect rates when reviewing options in returned hotel search.


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Environment

Travel > Direct Connect > Hotel

Product

Concur Travel all versions

Keywords

Users unable to return Amex DC rates in hotel search. Logs state the following error "OpenHotelHubSessionCreate-response" and "Login Unsuccessful , KBA , CON-CA-ADM , Administration , Problem

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