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3812996 - When Unbundled Fares are not excluded, why do we see only Basic Economy plus one additional fare even if there are several Branded fares offered?

Symptom

  • We have not blocked Basic Economy Fares (Unbundled Fares).
  • When we search for Economy/Search by Price, we see Basic Economy and a couple of other Economy fares. We do not see Premium Economy fare which is lower than Economy fare.
  • When we search Premium Economy/Search by Price, we are getting Basic Economy, Premium Economy and higher class fares. We are not getting any Economy Class fares.
It seems illogical, when searching by price especially, to always show the higher Economy Class fare option when there are lower regular Economy fares available in addition to Basic Economy. Users want to see everything they are eligible to see in one search.


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Client has not enabled Exclude Unbundled Economy Fare in the configuration and expect to see more options of fares return. Instead when they search Economy class on Delta, they see only Basic Economy and Economy fare. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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