SAP Knowledge Base Article - Preview

3812999 - Why am I getting 'No room rates available for this hotel' error message in Mobile App?

Symptom

Users are unable to book hotel reservation via Mobile App and they are getting an error message of "No room rates available for this hotel". However when using the web version, hotel rates are available. 

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Environment

Travel > Mobile - Travel

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions ; Concur TripLink all versions ; ConcurGov all versions ; TripIt all versions

Keywords

Users are getting 'No room rates available for this hotel' when they search using Mobile Application. , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , Problem

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